Frequently Asked Questions
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This document addresses some common questions you might have when using SafeKeeperPLUS.com. The document titled Browser Specific Settings and Issues contains additional information.
Iron Mountain provides multiple levels of security to make your data safe and accessible. These levels can be classified into two basic levels: Infrastructure and Application. The first discussed here is the Infrastructure level--communications between the browser and the server. This security is activated before the site is reached.
The infrastructure level is a "behind-the-scenes" element of security. It takes place with almost no user interaction.
The second level of security, Application, involves records and functional security.
For information on how to modify passwords, please contact your SafeKeeperPLUS.com account administrator with your request.
The first step in ensuring a secure connection is to acquire and enable a browser that supports SSL version 2 and 40-bit encryption, as a minimum. After applying the technology, it is necessary to employ safe transaction methods.
The browser must be able to support the security features offered, in order to protect the transactions. If these features are not supported, SafeKeeperPLUS.com will still function, but the data will not be secure.
Please follow these important guidelines, in order to maintain the maximum level of security established by SafeKeeperPLUS.com.
Each browser will use its own method of indicating the state of the connection with the server. Generally, the absence of any security indication means that no method of security has been implemented. Some common graphical indicators are shown below:
Cookies are text strings that are stored by a web browser on the local machine. Typically, a file called cookies.txt is created. The cookie will store properties about a transaction, such as the time you visited a page. Cookies provide an efficient and effective way of keeping track of your identity over the web and enables a seamless appearance of continuity in a stateless application environment.
At one time, certain uses of cookies could potentially be viewed as a breach of security. Such loopholes, however, have been patched by the latest browsers on the market. For a complete and comprehensive overview of how cookies work, please visit Netscapes web site at: http://sitesearch.netscape.com/legal_notices/cookies.html
Note: External web sites are not endorsed by Iron Mountain.
You may have logged into a department that is limited to ordering individual files. There are a number of functions that are driven by the departments properties. If your current department does not have access to a particular function, you will not be able to perform that function without changing departments first.
SafeKeeperPLUS.com is driven by functional and records security. If your administrator has not granted you access to a specific function, the hyperlink will not be visible.
To create a temp file, you will need to take the following steps:
Inventory adds process overnight. If files were added and the box is already at the District, then the information will appear the next working day. If the box has not yet been received by the Districts, the information will appear the day after the box has been received and processed by the Inbound department.
Contact Systems Support or the Administrator for your SafeKeeperPLUS.com account.
No. Each user should have a unique login for optimum security and performance.
This inventory can be seen by unchecking the Live Inventory Only? checkbox before searching.
Only SKP Box Numbers may be used for Volume Order Entry at this time. The use of customer box numbers is planned as a future enhancement.
SafeKeeperPLUS.com is capable of returning more than 250 records at a time. However, each record sent increases the byte size of the web page you are downloading. As the byte size grows larger, your download time increases. A limit of 250 records provides a balance between functionality and convenience by allowing you to view a substantial portion of your search results or cart contents without slowing down your processing. If you are not finding the records you want in your list of 250 records, you might try either refining your search or creating a second order to give yourself a smaller set of up to 250 records from which to choose.
The alphanumeric order number is merely the batch identification of your inventory adds. In order to have the boxes or files picked up by an Iron Mountain driver, you must enter a Pick Up order by clicking Enter Order from the Main Menu.
You may click View/Edit Order on the Main Menu and search by Order Number to view the current status of an order. If you cannot find your order number or need further assistance in locating your order, please call Customer Response at 1(800) 934-FILE. They will be happy to assist in the tracking of any successfully placed order via SafeKeeperPLUS.com.
Entry of both the Customer and SKP Box Number is only necessary on box-level Inventory Adds, if a Customer Box number is used. SafeKeeperPLUS has the ability to cross-reference either box number that is entered on the File level to the box-level information, so it is not necessary to key redundant information. The choice of entering either a SKP or Customer Box number during file adds is actually a convenience that SafeKeeperPLUS.com offers.
If the Destruction Date field is not available, it means that your account is set up to calculate the Destruction Date automatically using information from another date field, typically the Receipt Date, To Date, Create Date, or Event Date of the box.
Printing is always done using the browsers Print function.
Under certain circumstances I.E. (Internet Explorer) 4.x will create a new glossary window instead of replacing the content of the current window. To disable this setting, follow these steps:
Contact Systems Support at email@example.com or call 1 800 888 ASSIST.
All reports submitted by midnight are guaranteed to be shipped by 5 p.m. the next day. You should receive your reports in 5 days or less. If the request is for an e-mailed report, you should have your report the next day.
At the time your request is submitted, a confirmation page will display a tracking number. You are urged to record this number, as it is the only way we can quickly trace the request.
If you do not receive your printed report within a week of the request, you may call to confirm that the report was in fact processed and shipped by providing your confirmation number. If our records indicate that the report was shipped, you should first check your local mail room to be sure it isnt already at the destination. If you are still unable to locate the report, you must resubmit the report. If an e-mail report is not received within one day of the request (provided it is requested before the cutoff time) you may call to verify your order. Again, a confirmation number is required. If our records indicate that the e-mail was sent to the correct address, you should resubmit the request.
Only authorized SafeKeeperPLUS.com users with an appropriate security setting on SafeKeeperPLUS have the ability to request reports. If you need access but do not have it, please contact your Account Administrator.